The 12Th Zoom class is on!

Practice English with me! Zsolt Zsemba is inviting you to a scheduled Zoom meeting.

MAY 6, 2023. 10 am, Western Indonesia Time – Jakarta

Join Zoom Meeting

Meeting ID: 889 4010 6209
Passcode: 599264

  • Customer Service Hotline Interaction

Scenario: A customer calls a customer service hotline with a question about their bill.


Customer: Hi, I have a question about my bill. Can you help me?

Representative: Of course, I’d be happy to help. Can you tell me what specifically you have a question about?

Customer: Yes, I don’t understand why my bill is higher this month than it was last month.

Representative: I see. Let me take a look at your account and see if I can explain what happened.


Published by Zsolt Zsemba

Zsolt Zsemba has worn many different hats. He has been an entrepreneur, and businessman for over 30 years. Living abroad has given him many amazing experiences in life and also sparked his imagination for writing. After moving to Canada from Hungary at the age of 10 and working in a family business for a large part of his life. The switch from manufacturing to writing came surprisingly easily for him. His passion for writing began at age 12, mostly writing poetry and short stories. In 1999, the chance came to write scripts. Zsolt took some time off from his family business to write in Jakarta Indonesia for MD Entertainment. Having written dozens of soap operas and made for TV movies, in 2003 Zsolt returned to the family business once more. In 2018, he had the chance to head back to Asia once again. He took on the challenge to be the COO for MD Pictures and get back into the entertainment business. The entertainment business opened up the desire to write once more and the words began to flow onto the pages again. He decided to rewrite a book he began years ago. Organ House was reborn and is a fiction suspense novel while Scars is a young adult drama focused on life’s challenges. After the first two books, his desire to write not only became more challenging but enjoyable as well. After having several books completed he was convinced to publish them for your enjoyment. Zsolt does not tend to stay in one specific genre but tends to lean towards strong female leads and horror. Though he also has a few human interest books, he tends to write about whatever brews in his brain for a while.

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