ZOOM on the 29th is Back!

Let’s talk once more!

The Zoom is back. After taking a little break due to scheduling and holiday conflicts we are back! Please follow the links below to join the upcoming ZOOM class!

Zsolt Zsemba is inviting you to a scheduled Zoom meeting.

 Apr 29, 2023. 10am Western Indonesia Time – Jakarta

Join Zoom Meeting, click below!


Meeting ID: 833 8957 2541
Passcode: 477703

  1. Clothing Store Interaction

Scenario: A customer walks into a clothing store and asks a salesperson for help finding a specific shirt.


Customer: Excuse me, can you help me find a specific shirt?

Salesperson: Absolutely! What kind of shirt are you looking for?

Customer: It’s a blue button-up shirt with a white collar.

Salesperson: Great, we have a few different options in that style. Follow me and I’ll show you where they are.

  • Customer Service Hotline Interaction

Scenario: A customer calls a customer service hotline with a question about their bill.


Customer: Hi, I have a question about my bill. Can you help me?

Representative: Of course, I’d be happy to help. Can you tell me what specifically you have a question about?

Customer: Yes, I don’t understand why my bill is higher this month than it was last month.

Representative: I see. Let me take a look at your account and see if I can explain what happened.

  • Bank Teller Interaction

Scenario: A customer approaches a bank teller to withdraw cash from their account.


Customer: Hi, I’d like to withdraw some cash from my account.

Teller: Certainly! Can you please provide me with your account number and ID for verification?

Customer: Sure, here’s my ID and my account number is 123456.

Teller: Thank you. I see that you have sufficient funds to withdraw the amount you requested. Here’s your cash.

  • Restaurant Host/Hostess Interaction

Scenario: A customer visits a restaurant and is greeted by a host or hostess.


Host/Hostess: Hello, welcome to our restaurant! How many are in your party today?

Customer: There are three of us.

Host/Hostess: Great! Follow me, I have a table ready for you. Here are your menus, and your server will be with you shortly.

Customer: Thanks, could you please tell me where the washrooms are?

  • Online Retailer Customer Service Interaction

Scenario: A customer contacts an online retailer with a question about a product.


Customer: Hi, I have a question about this product I’m interested in purchasing.

Customer Service Representative: Hi there! I’d be happy to help you. What’s your question?

Customer: I’m not sure if this product is compatible with my device. Can you help me find out?

Customer Service Representative: Absolutely! Can you provide me with your device’s model number, and I’ll check the compatibility for you.


Published by Zsolt Zsemba

Zsolt Zsemba has worn many different hats. He has been an entrepreneur, and businessman for over 30 years. Living abroad has given him many amazing experiences in life and also sparked his imagination for writing. After moving to Canada from Hungary at the age of 10 and working in a family business for a large part of his life. The switch from manufacturing to writing came surprisingly easily for him. His passion for writing began at age 12, mostly writing poetry and short stories. In 1999, the chance came to write scripts. Zsolt took some time off from his family business to write in Jakarta Indonesia for MD Entertainment. Having written dozens of soap operas and made for TV movies, in 2003 Zsolt returned to the family business once more. In 2018, he had the chance to head back to Asia once again. He took on the challenge to be the COO for MD Pictures and get back into the entertainment business. The entertainment business opened up the desire to write once more and the words began to flow onto the pages again. He decided to rewrite a book he began years ago. Organ House was reborn and is a fiction suspense novel while Scars is a young adult drama focused on life’s challenges. After the first two books, his desire to write not only became more challenging but enjoyable as well. After having several books completed he was convinced to publish them for your enjoyment. Zsolt does not tend to stay in one specific genre but tends to lean towards strong female leads and horror. Though he also has a few human interest books, he tends to write about whatever brews in his brain for a while.

%d bloggers like this: